Lean Service

The application of lean in the service industry is one of the richest opportunities to improve organizational performance. Lean can be used to stabilize and streamline various administrative processes and improve predictability in transactions, document flow, and information management. While most providers of lean focus on applying the tools of TPS, the University of Kentucky’s Lean Program emphasizes a more holistic and integrated approach that is aligned with your company’s goals and targets. According to research 78% of companies who attempt lean in service environments fail because TPS activities are not meaningful to the organization. The UK Lean Program (jointly developed with Toyota Motor Manufacturing) provides one of the most effective and tested approaches to lean in the service industry. Lastly, The UK – Toyota partnership offers one of the most unique learning experiences in the world for studying and developing lean systems in a service environment.